Mom Pushes For Raise for Cable Tech Who Comforted Blind Crying Baby on the Job

touching cable guy post

In this day and age of social media, it’s amazing how one random act of kindness can be shared with a simple click and broadcasted for the world to see and with the senseless violence and mindless junk that’s consistently shared on social sites these days, it’s nice to come across a story that gives you joy and a renewed hope in humanity again. The story of a momma, her baby boy, and a cable company technician does just that.

Mother of two, Jessica Nash Donnahoo shared a heart-warming letter about a recent encounter she had when a Spectrum Internet contractor came to her home to upgrade her services.

The post reads:

“Dear Spectrum Internet,
Today your technician Robert came to our home to upgrade our internet and help us start up TV streaming. He walked into a mess. My son, Sailor, is three years old. He was born with two rare brain defects and he is blind. He is unable to communicate his needs, and today has been rough for him. He has been crying all morning. I’ve been trying to soothe him while also meeting the needs of my two year old daughter, cleaning, washing dishes, and doing laundry while my husband works. It’s just been a tough day. When Robert walked in and started talking, Sailor ran to him and reached up. Robert didn’t seem bothered at all and, instead, held my son off and on for the whole 45 minutes he was in our home. He snuggled him close while I folded laundry. It was a huge relief to this tired momma. Robert could have walked in, rushed, and left but instead he saw a need greater than internet and met it. That’s beyond customer service- it’s humanity at its best. Robert deserves a raise… a promotion… something! He’s an asset to your company and I will never forget his kindness.

Facebook, Jessica Nash Donnahoo

Donnahoo’s son Sailor, who Donahoo and husband Drew adopted after having trouble conceiving, was born with two birth defects: Optic Nerve Hypoplasia, or ONH and Chiari Malformation. Sailor also suffers from a seizure disorder.

“Sailor has several developmental delays and is unable to communicate his needs, such as hunger, pain, etc. I try to meet all of his needs but, like any toddler, he is just sometimes unhappy,” Donnahoo tells Bored Panda.

The morning that Robert stopped by the house happened to be one of those mornings where Sailor was particularly tired and upset. She explains that the morning was going pretty rough and Robert ultimately walked into “a mess”. Even still, he embraced the boy and comforted him during his time working at the Donnahoo house.

The mom was completely overwhelmed by Robert’s act of kindness and took to Facebook with the appreciation post. With the amount of publicity the post received, Spectrum was able to take notice and sent a statement in response to the tech’s kind act.

“Rob actually works for a subcontractor but the VP of Spectrum Enterprises called me directly to thank me for the post and to report that they’re proud of Rob’s choice to step in and help with my son! The VP also has a special needs child and was touched by Rob’s act of kindness.”

The post has reached so many with over 500k likes and 139k shares.

Facebook, Jessica Nash Donnahoo

People everywhere commented about the beauty in this act of kindness, with one user hitting the nail on the head with well-known quote “when you can be anything in this world, be kind.” The family and cable technician have been interviewed on various radio stations since and their story was recently featured on Good Morning America. This is the type of stuff that needs to go viral.

“This post about one complete stranger doing something so kind for another is proof that there still good people out there!”

-Jessica Nash Donnahoo

Oftentimes we underestimate the power of our words, a smile, a touch or a simple act of caring for another human being. It can literally change the world. One routine internet upgrade and TV installation illustrated just that.

h/t Bored Panda / Facebook: Jessica Nash Donnahoo